New York Times Notable Book author Charles Yu wrote the best-selling novel How to Live Safely in a Science Fictional Universe. In his stunning, often humorous collection Sorry Please Thank You, Yu draws on pop culture and science to make incisive observations about society- and offer touching insight into the human condition. In two of Yu's remarkable stories, he focuses on a big-box-store night-shift employee with girl trouble and a company that outsources grief for profit.
Release date: July 24, 2012
Print pages: 240
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Listen to a sample
Sorry Please Thank You
Standard Loneliness Package
Root canal is one fifty, give or take, depending on who’s doing it to you. A migraine is two hundred.
Not that I get the money. The company gets it. What I get is twelve dollars an hour, plus reimbursement for painkillers. Not that they work.
I feel pain for money. Other people’s pain. Physical, emotional, you name it.
Pain is an illusion, I know, and so is time, I know, I know. I know. The shift manager never stops reminding us. Doesn’t help, actually. Doesn’t help when you are on your third broken leg of the day.
I get to work three minutes late and already there are nine tickets in my inbox. I close my eyes, take a deep breath, open the first ticket of the morning:
I’m at a funeral.
Someone else’s grief. Like wearing a stranger’s coat, still warm with heat from another body.
I’m feeling a mixture of things.
Grief, mostly, but also I detect some guilt in there. There usually is.
I hear crying.
I am seeing crying faces. Pretty faces. Crying, pretty, white faces. Nice clothes.
Our services aren’t cheap. As the shift manager is always reminding us. Need I remind you? That is his favorite phrase these days. He is always walking up and down the aisle tilting his head into our cubicles and saying it. Need I remind you, he says, of where we are on the spectrum? In terms of low-end high-end? We are solidly toward the highish end. So the faces are usually pretty, the clothes are usually nice. The people are usually nice, too. Although I imagine it’s not such a big deal to be nice when you’re that rich and that pretty.
There’s a place in Hyderabad doing what we’re doing, but a little more toward the budget end of things. Precision Living Solutions, it’s called. And of course there are hundreds of emotional engineering firms here in Bangalore, springing up everywhere you look. The other day I read in the paper that a new call center opens once every three weeks. Workers follow the work, and the work is here. All of us ready to feel, to suffer. We’re in a growth industry.
Okay. The body is going into the ground now. The crying is getting more serious.
Here it comes.
I am feeling that feeling. The one that these people get a lot, near the end of a funeral service. These sad and pretty people. It’s a big feeling. Different operators have different ways to describe it. For me, it feels something like a huge boot. Huge, like it fills up the whole sky, the whole galaxy, all of space. Some kind of infinite foot. And it’s stepping on me. The infinite foot is stepping on my chest.
The funeral ends, and the foot is still on me, and it is hard to breathe. People are getting into black town cars. I also appear to have a town car. I get in. The foot, the foot. So heavy. Here we go, yes, this is familiar, the foot, yes, the foot. It doesn’t hurt, exactly. It’s not what I would call comfortable, but it’s not pain, either. More like pressure. Deepak, who used to be in the next cubicle, once told me that this feeling I call the infinite foot—to him it felt more like a knee—is actually the American experience of the Christian God.
“Are you sure it is the Christian God?” I asked him. “I always thought God was Jewish.”
“You’re an idiot,” he said. “It’s the same guy. Duh. The Judeo-Christian God.”
“Are you sure?” I said. He just shook his head at me. We’d had this conversation before. I figured he was probably right, but I didn’t want to admit it. Deepak was the smartest guy in our cube-cluster, as he would kindly remind me several times a day.
I endure a few more minutes of the foot, and then, right before the hour is up, right when the grief and guilt are almost too much and I wonder if I am going to have to hit the safety button, there it is, it’s usually there at the end of a funeral, no matter how awful, no matter how hard I am crying, no matter how much guilt my client has saved up for me to feel. You wouldn’t expect it—I didn’t—but anyone who has done this job for long enough knows what I’m talking about, and even though you know it’s coming, even though you are, in fact, waiting for it, when it comes, it is always still a little bit of a shock.
Death of a cousin is five hundred. Death of a sibling is twelve fifty. Parents are two thousand apiece, but depending on the situation people will pay all kinds of money, for all kinds of reasons, for bad reasons, for no reason at all.
The company started off in run-of-the-mill corporate services, basic stuff: ethical qualm transference, plausible deniability. The sort of things that generated good cash flow, cash flow that was fed right back into R&D, year after year, turning the little shop into a bit player, and then a not-so-bit player, and then, eventually, into a leader in a specialized market. In those early days, this place was known as Conscience Incorporated. The company had cornered the early market in guilt.
Then the technology improved. Some genius in Delhi had figured out a transfer protocol to standardize and packetize all different kinds of experiences. Overnight, everything changed. An industry was born. The business of bad feeling. For the right price, almost any part of life could be avoided.
Across the street from work is a lunch place I go to sometimes. Not much, really, a hot and crowded little room, a bunch of stools in front of a greasy counter. I come here mostly for the small television, up on a shelf, above the cash register. They have a satellite feed.
Today they have it switched to American television, and I am watching a commercial for our company’s services.
It shows a rich executive-looking type sitting and rubbing his temples, making the universal television face for I Am an Executive in a Highly Stressful Situation. There are wavy lines on either side of his temples to indicate that the Executive is really stressed! Then he places a call to his broker and in the next scene, the Executive is lying on a beach, drinking golden beer from a bottle and looking at the bluest ocean I have ever seen.
Next to me is a woman and her daughter. The girl, maybe four or five, is scooping rice and peas into her mouth a little at a time. She is watching the commercial in silence. When she sees the blue water, she turns to her mother and asks her, softly, what the blue liquid is. I am thinking about how sad it is that she has never seen water that color in real life until I realize that I am thirty-nine years old and hey, you know what? Neither have I.
And then the commercial ends with one of our slogans.
Don’t feel like having a bad day?
Let someone else have it for you.
That someone else they are talking about in the commercial is me. And the other six hundred terminal operators in Building D, Cubicle Block 4. Don’t feel like having a bad day? Let me have it for you.
It’s okay for me. It’s a good job. I didn’t do that well in school, after all. It was tougher for Deep. He did three semesters at technical college. He was always saying he deserved better. Better than this, anyway. I would nod and agree with him, but I never told him what I wanted to tell him, which was, hey, Deepak, when you say that you deserve better, even if I agree with you, you are kind of also implying that I don’t deserve better, which, maybe I don’t, maybe this is about where I belong in the grand scheme of things, in terms of high-end low-end for me as a person, but I wish you wouldn’t say it because whenever you do, it makes me feel a sharp bit of sadness and then, for the rest of the day, a kind of low-grade crumminess.
Whenever Deep and I used to go to lunch, he would try to explain to me how it works.
“Okay, so, the clients,” he would say, “they call in to their account reps and book the time.”
He liked to start sentences with okay, so. It was a habit he had picked up from the engineers. He thought it made him sound smarter, thought it made him sound like them, those code jockeys, standing by the coffee machine, talking faster than he could think, talking not so much in sentences as in data structures, dense clumps of logic with the occasional inside joke. He liked to stand near them, pretending to stir sugar into his coffee, listening in on them as if they were speaking a different language. A language of knowing something, a language of being an expert at something. A language of being something more than an hourly unit.
Okay, so, Deepak said, so this is how it works. The client, he books the time, and then at the appointed hour, a switch in the implant chip kicks on and starts transferring his consciousness over. Perceptions, sensory data, all of it. Then it goes first to an intermediate server for processing and then gets bundled with other jobs, and then a huge block of the stuff gets zapped over here, where it gets downloaded onto our servers and then dumped into our queue management system, which parcels out the individual jobs to all of us in the cubicle farm.
Okay, so, it’s all based on some kind of efficiency algorithm—our historical performance, our current emotional load. Sensors in our head assembly unit measure our stress levels, sweat composition, to see what we can handle. Okay? he would say, when he was done. Like a professor. He wanted so badly to be an expert at something.
I always appreciated Deepak trying to help me understand. But it’s just a job, I would say. I never really understood why Deep thought so much of those programmers, either. In the end, we’re all brains for hire. Mental space for rent, moments as a commodity. They have gotten it down to a science. How much a human being can take in a given twelve-hour shift. Grief, embarrassment, humiliation, all different, of course, so they calibrate our schedules, mix it up, the timing and the order, and the end result is you leave work every day right about at your exact breaking point. A lot of people smoke to take the edge off. I quit twelve years ago, so sometimes when I get home, I’m still shaking for a little bit. I sit on my couch and drink a beer and let it subside. Then I heat up some bread and lentils and read a newspaper or, if it’s too hot to stay inside, go down to the street and eat my dinner standing there, watching people walking down the block, wondering where they are headed, wondering if anyone is waiting for them to come home.
**The above is an excerpt from “Standard Loneliness Package,” the first story in the new collection SORRY PLEASE THANK YOU by Charles Yu.**
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